Welcome and thank you for visiting XRHealth.
We, XRHealth AU Pty Ltd (ACN 631 035 419) and our Related Entities shall be referred to collectively as “XRHealth”, “we”, “us”, or “our”. We provide a wide range of services related to virtual and augmented reality telehealth consultations and treatments (“Services”).
The website located at https://www.xrhealth.com.au/ (“Website”) and other related platforms, including our website for patients and health professionals, mobile applications (“App”), web-portal (“Portal”) and digital properties made available on or via this website (collectively, “Sites”) are owned and operated by us.
In these terms, “you” or “your” shall refer to you as a visitor of our Site and/or a patient who utilises our Services, of which these terms will be deemed to bind.
For the purposes of these Terms:
“Australian Consumer Law” means the Australian Consumer Law set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth).
“Business Day” means a day which is neither (i) a Saturday or Sunday, nor (ii) a public holiday in Victoria, Australia.
“Content” means any and all text, publications, artwork, photographs, pictures, images, written, audio and visual materials, motion pictures, software, graphic user interface design, design elements, source and object code, domain names, interactive features related graphics, logos, button icons, scripts, circuit layouts, other copyright works, trade marks, or intellectual property contained on our Sites.
“Hardware” means the non-medical hardware devices manufactured by Beijing Pico Technology Co. Ltd.
“Interactive Areas” means online platform for registered users wherein they can interact with each other through private chat features and/or via social networks such as Facebook.
“Personal Information” is given its meaning in the Privacy Act 1988 (Cth).
“Registration Data” means any information provided by you to us in connection with your use of the Sites and access to our Services, including but not limited to Personal Information such as your name, date of birth, contact details, password, and billing and payment information.
“Related Entity” is given its meaning in the Corporations Act 2001 (Cth).
“Reports” means any content, reports, information or results collected by XRHealth or its nominated qualified health professionals or registered practitioners through your use of the Services and provided to you.
1.1 You represent and warrant to us as follows:
(b) you are of at least 18 years of age; or
(c) alternatively, you have permission from your parent(s) or legal guardian(s) to use the Sites.
1.2 The Services offered by the Sites are available only to individuals who have legal capacity in accordance with clause 1.1.
2. LICENCE TO USE OUR SITES
2.1 We grant you a non-exclusive, revocable and non-transferable licence to use the Sites in accordance with these Terms, such licence expiring immediately on termination or expiry of your subscription to our Services.
2.2 The Sites may contain links and other pointers to Internet websites or applications operated by third parties. We do not control these linked websites and are not responsible for the contents of any linked website. Your access to any such website is entirely at your own risk. You should contact the relevant third-party directly to make inquiries concerning the information prior to entering into a transaction in relation to the third-party products and services.
2.3 You may share and embed links from our Sites on third party websites however we wholly reserve the right to remove and/or to request the removal of any such links at our sole discretion.
2.4 Except as expressly permitted by these Terms, any:
(a) modification or other use;
(b) sale; or
(c) redistribution in any form or medium
of the Content is prohibited without our prior written permission.
2.5 You acknowledge and agree that:
(a) we retain complete editorial control over the Sites and may alter, amend or cease the operation of the Sites at any time in our sole discretion;
(b) while we make every effort to operate the Sites on a continuous basis, they may be unavailable from time to time (including for maintenance purposes); and
(c) to the extent you provide any feedback, comments or suggestions to XRHealth regarding the Services (“Feedback“), XRHealth shall have an exclusive, royalty-free, fully paid up, worldwide, perpetual and irrevocable license to incorporate the Feedback into any of XRHealth’s current or future products, technologies or services and use such Feedback for any purpose all without further compensation to you and without your approval. You agree that all such Feedback shall be deemed non-confidential.
2.6 In exchange for the licence granted to you under this clause, you must not:
(a) use the Sites in breach of any applicable laws or regulations;
(b) use the Sites (or Content obtained from the Sites):
(i) to transmit (or authorise the transmission of) “junk mail,” “chain letters,” unsolicited emails, instant messaging, “spimming,” or “spamming”;
(ii) to impersonate any person or entity;
(iii) to solicit money, passwords or personal information from any person; or
(iv) to harm, abuse, harass, stalk, threaten or otherwise offend others;
(c) use any search robot, spider, or other device or process to retrieve, index, or in any way reproduce, modify or circumvent the navigational structure, security or presentation of the Sites and its Content;
(d) transmit or otherwise make available in connection with the Sites any virus, worm, trojan horse, time bomb, spyware, or any other similar computer code, that may or is intended to damage or hijack the operation of any hardware, software or telecommunications equipment;
(e) use the Sites with the assistance of any automated scripting tool or software;
(f) frame or mirror any part of the Sites and its Content without our prior written authorisation;
(g) copy, reverse engineer, decipher, or otherwise disassemble any portion of the Sites or cause any other person to do so;
(h) interfere with or disrupt the operation of the Services or the servers or networks that host them;
(i) bypass any measures we may use to prevent or restrict access to the Services; and/or
(j) delete any attributions or legal or proprietary notices on the Sites.
3. OUR SERVICES
3.2 Please note that XRHealth clinicians will be providing you with your plan of care and will remotely monitor your use and performance of the platform.
3.3 The Sites may also provide you with comprehensive information regarding, amongst other matters, XRHealth’s services, concept, sales, news and so forth, including any other Content related thereto.
3.4 The App may include the sending of push-notifications, messages, emails, alerts via various means of communication. You can deactivate the push-notifications at any time by changing the notification settings on your device.
4. ACCOUNT REGISTRATION
4.2 As part of the registration process and as a condition of your access to the Sites, you may create one Account only and provide us with your current, complete and accurate Registration Data (some of which is not mandatory).
4.3 If your Registration Data changes, you must promptly update your Account to reflect those changes. You may do so by using the Profile Setting button.
4.4 As a user of the Sites, you agree that:
(a) you will use the Sites only for purposes permitted by the Terms;
(b) you are responsible for maintaining the confidentiality of your Registration Data at all times;
(c) you are solely responsible for the use and maintenance of your Account;
(d) we may deny anyone access to an Account or the Sites at any time and for any reason without notice; and
(e) we are not obliged to confirm the identity of the Site users.
4.5 Each registration is for the personal use of the registered user only. You may not share your log-in details or password (if required) with any other person. XRHealth does not allow multiple users (networked or otherwise) to access the Sites through a single name and password and may cancel or suspend your access to the Sites if you do this, or breach any of these Terms, without further obligation to you.
4.6 You acknowledge that in the event that we believe that you have breached these Terms, we may, at our sole discretion terminate or suspend your Account with us, and you will not be entitled to a refund of any Services provided for the period up to and including the date of suspension or termination of your Account resulting from a breach of these Terms.
4.8 You may receive emails from us confirming the details of your registration, and providing you with necessary information relating to your access and use of the Sites.
5. INTELLECTUAL PROPERTY
5.1 You acknowledge and agree that, as between you and us, we own all intellectual property rights in the Sites. Nothing in these Terms constitutes a transfer of any intellectual property rights from us to you.
5.2 The Content of the Sites and any material e-mailed to you or otherwise supplied to you in conjunction with the Sites is copyright of XRHealth and our licensors, and is subject to Australian and international copyright and intellectual property laws. You may not use or reproduce or allow anyone to use or reproduce any Content (such as the “XRHealth” name and logo or other trade names appearing on the Sites) for any reason without prior written permission from us. The software that operates the Sites is proprietary software and you may not use it except as expressly allowed under these Terms.
5.3 You may retrieve and display the Services or Content from the Sites on a computer screen or mobile device, print individual pages on paper (but not photocopy them) and store such pages in electronic form on your computer or mobile device for your personal, non-commercial use.
5.4 Except as expressly permitted by this clause, you may not reproduce, modify or in any way commercially exploit our Services or Content on the Sites. In particular, but without limiting the general application of the restrictions in the previous sentence, you may not do any of the following without prior written permission from XRHealth:
(a) reproduce or store in or transmit to any other website, newsgroup, mailing list, electronic bulletin board, server or other storage device connected to a network or regularly or systematically store in electronic or print form, all or any part of the Services or Content;
(b) publish, transmit, participate in the transfer or sale of, reproduce, create derivative works from, distribute, perform, display, or in any way exploit all or any part of the Services or Content (including as part of any library, archive or similar service); or
(c) remove the copyright or trade mark notice from any copies of the Content made under these Terms.
5.5 We retain all rights, title and interest in and to our Services and the Sites. Nothing you do on or in relation to our Services or the Sites will transfer any:
(a) business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright;
(b) right to use or exploit a business name, trading name, domain name, trade mark or industrial design; or
(c) thing, invention, design, system, work or process that is the subject of a patent, registered design or copyright or any other intellectual property right (or an adaptation, improvement, modification of such a thing, invention, design, system, work or process).
6. USER CONTENT
6.1 You are solely responsible for any material, opinion, content or data that you:
(a) post, publish or otherwise transmit through the Sites or Interactive Areas, if available; or
(b) obtain through accessing or using the Sites or Interactive Areas.
(collectively, “User Content”).
6.2 Your User Content must not:
(a) infringe any law, third party intellectual property rights or any other contractual or proprietary rights of a third party;
(b) contain, promote, or provide information about unlawful activities or conduct;
(c) contain abusive, homophobic, defamatory, libellous, hateful, discriminatory, obscene, inflammatory or racist language;
(d) harass, bully or intimidate any person;
(e) contain viruses, or other computer codes, files or programs designed to interrupt, limit or destroy the functionality of other computer software or hardware; or
(f) contain financial, legal, medical or other professional advice.
6.3 By posting or adding any User Content onto the Sites, you grant us a perpetual, non-exclusive, royalty-free, irrevocable, worldwide and transferable licence and sub-licence to use that User Content in any way (including, without limitation, by reproducing, changing, translating, and communicating the User Content to the public) and permit us to authorise any other person to do the same thing. This licence will survive any termination of these Terms.
6.4 You represent and warrant to us that you have all necessary rights in respect of any User Content which you post or otherwise contribute to our Sites to grant the licences and consents set out in this clause. You waive any moral rights that you may have in regard to your User Content, and if you add any User Content in which any third party has moral rights, you must also ensure that the third party also consents in the same manner.
6.5 You acknowledge that the views expressed in User Content provided by you and other users do not necessarily reflect the views of XRHealth, and we do not support or endorse any user content. You acknowledge that we have no obligation to pre-screen, monitor, review, or edit any content posted by you and other users on our Sites. For the avoidance of doubt, we will not be taken to have uploaded, posted, transmitted or otherwise made User Content available on the Sites simply by facilitating others to post, transmit or otherwise make the User Content available. Furthermore, we do not endorse any opinion, advice or statement made by any person other than us.
6.6 Notwithstanding clause 6.5, we reserve the right to:
(a) review, modify, reformat, reject or remove any User Content which you upload, post, transmit or otherwise make available (or attempt to upload, post, transmit or otherwise make available) that, in our opinion, violates these Terms or otherwise has the potential to harm, endanger or violate the rights of any person; and
(b) monitor use of the Sites, and store or disclose any information that we collect, including in order to investigate compliance with these Terms or for the purposes of any police investigation or governmental request.
6.7 If you believe that any User Content infringes your legal rights, you should notify XRHealth immediately by contacting our customer service centre.
7. SERVICE AVAILABILITY
7.1 We use our best endeavours to try to ensure the Services provided on our Sites and by our clinicians are available. However, circumstances outside of our control (for example errors in our system or disruption to the communication network) may result in the Services being unavailable.
7.2 If a Service is unavailable we will notify you as soon as reasonably practicable. If your matched clinician is unable to provide you Services, we will make a reasonable effort to provide you the Services with a replacing clinician.
7.3 We shall not be liable for any compensation, loss or damage caused by any delay to the Services being provided to you.
8. PRICE AND PAYMENT
8.1 Prices for all Services are in Australian dollars and GST-inclusive.
8.2 We accept payment via Visa Card, Master Card. No other forms of payment are accepted.
8.4 Your credit or debit card information is stored by our payment processor so that we can process your payments (if applicable).
8.5 Your details will be transmitted to our Online Payment Processor via Payment Card Industry Data Security Standards (PCI-DSS) compliant protocols. Our Online Payment Processor is responsible for protecting the security of credit or debit card details stored on their servers, and will take reasonable steps to protect your personal information from unauthorised access and accidental loss or modification.
8.6 We may also deduct payment from your credit card at or around the time of your initial booking call with us. You authorise us to debit your credit card after each consultation. We will store your credit card information in accordance with the PCI-DSS guidelines.
9. YOUR USE OF THE HARDWARE
9.1 By renting the Hardware, you agree to our Hardware Terms and Conditions found at [insert hyperlink].
9.3 Your use of the Hardware must be in accordance with the Safety Manual found at https://www.pico-interactive.com/us/terms/user_safety.html. Please read and follow the warnings and information contained in the Safety Manual carefully before using the Hardware and follow all guidelines on safety and operation. Failure to follow such warnings and instructions could result in serious injury, property damage or death, as we exclude all liability for the same pursuant to clause 13.1(b).
10. DELIVERY AND SHIPPING OF HARDWARE
10.1 We try to ensure that the Hardware is delivered within the timeframe of 2 to 15 Business Days after a request to rent the Hardware is placed, provided you have been approved for virtual reality use. However due to Hardware availability, processing, the delivery destination and other circumstances outside of our control, delays may occur.
10.2 If you have not received the Hardware after 2 weeks please contact us.
10.3 If the Hardware arrives damaged please contact us immediately and we will arrange for the damaged Product to be returned to us.
10.4 In the instance that you provide an incorrect delivery address we will not be responsible or loss or damage suffered by you, if the Hardware is delivered to the incorrect address that you have supplied.
10.5 Please note that all delivery/shipping fees are non-refundable unless the Hardware fails to comply with the Australian Consumer Law consumer guarantee provisions.
10.6 You will receive an email once your treatment has been completed, at which point you are required to return the Hardware to XRHealth. The Hardware must be placed in the original box (or a different suitable shipping box) and properly sealed. The return label must be attached to the box and then dropped off at the nearest post office. If you have lost or cannot find the return label, please contact us.
11. CONSUMER GUARANTEES
12.1 For the purposes of this clause, “Adverse Event” means any untoward medical occurrence in a person that occurs with use of the Hardware.
12.2 In the instance an Adverse Event occurs regarding the Hardware that come to your attention, you agree to provide XRHealth a written report within one (1) Business Day of becoming aware of such an event.
12.3 You agree that, unless otherwise required by law or applicable regulatory authority, XRHealth shall be solely responsible for determining if any Hardware recall should occur. Stockists and wholesalers agree to co-operate to the fullest extent possible to diminish any risk to the public from an Adverse Event, including taking the following actions (as directed by XRHealth):
(a) removing Hardware that may be affected from offer for rent to the public;
(b) recalling Hardware that may be affected where they have been rented;
(c) complying with all laws, regulations and notice requirements in relation to product recalls;
(d) disseminating information that has been approved by XRHealth and which in XRHealth’s opinion is necessary or desirable to limit any harm, loss or damage that maybe caused in any way in relation to the matter; and
(e) complying with any other directions and corrective action required by XRHealth in relation to the matter.
13. LIABILITY & INDEMNITY
13.1 To the fullest extent permitted by law (including the Australian Consumer Law), we exclude all other rights, remedies, guarantees, conditions and warranties in respect of your use and access of our Sites, access to our Content (whether they are through our Sites or in hard copy form), use of our Services or Hardware, whether based in statute, common law or otherwise to the extent permitted by law. Subject to the Australian Consumer Law and to the fullest extent permitted by law:
(a) we exclude all liability for any direct, indirect, special, and/or consequential loss or damages arising from the use of our Sites or the provision of our Services in respect to any:
(i) loss of data or business information;
(ii) any business losses, including (without limitation) loss of revenue, profits, commercial opportunities, business reputation, failure to realise expected profits or savings, overhead costs or other economic losses, in contract, tort (including negligence) under any statute;
(iii) glitches, bugs, viruses, trojan horses, or the like, which may be transmitted to or through our Sites by any third party;
(iv) errors, mistakes or inaccuracies of Content, Reports, results or information provided by you, including but not limited to sending the Hardware to the address as notified by you;
(v) personal injury, death or property damage, of any nature whatsoever, resulting from access to and use of our Sites or Services or renting the Hardware;
(vi) any unauthorised access to or use of our secure servers and/or any and all personal information and/or financial information stored therein;
(vii) interruption of business or any consequential or incidental damages;
(b) we exclude all liability for any item or service provided by any person or entity other than XRHealth, including any Hardware and/or software provided to you for the purpose of using our services. For the avoidance of doubt, and in addition to clause 9 (Your Use of the Hardware), we exclude any claims for loss or damage of whatever nature with respect to or arising out of the Hardware, and such claims are to be taken up directly with Beijing Pico Technology Co. Ltd;
(c) Content included in the Sites is prepared as general information only. It is not advice and should not be substituted for personal advice which takes into account your individual health, financial or other circumstances. We take no responsibility and disclaim all liability with respect to the accuracy of the Content contained in our Sites;
(d) you warrant that any information you have provided to us (including the Registration Data) is true and correct and we disclaim all liability for any loss or damage that you may suffer or incur in the event of incorrect or incomplete Registration Data having been supplied, including (without limitation) sending the Hardware to the address as notified by you;
(e) you acknowledge that we control all of the Content on our Sites and that such Content may be changed at our absolute discretion without providing you with notice;
(f) upon our request, you agree to defend, hold harmless and indemnify us and each of our affiliates, directors, officers, employees and agents against any action, claim, loss or expense (including reasonable legal fees) incurred by us, which arises from or in connection with your access or use of our Sites, Services or Hardware (including any software or hardware damage that you may suffer); and
(g) we reserve the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with our defence of such claim.
13.2 In relation to any express warranty or condition set out in these Terms in connection with Services supplied or offered by us or any of our related entities, or to the extent that our liability for breach of any implied warranty or condition cannot be excluded at law, our liability shall be limited to the total amount paid by you for our Services.
14. THIRD PARTY COMPONENTS
14.1 The App may use or include third party software, files and components that are subject to open source and third party license terms (“Third Party Components“).
14.2 Your right to use such Third Party Components as part of, or in connection with, the App is subject to any applicable acknowledgments and license terms accompanying such Third Party Components, contained therein or related thereto. If there is a conflict between the licensing terms of such Third Party Components and these Terms, the licensing terms of the Third Party Components shall prevail in connection with the related Third Party Components.
14.3 You acknowledge that XRHealth makes no warranties or representations, express or implied, with respect to such Third Party Components. Under no circumstances shall the App or any portion thereof (except for the Third Party Components contained therein) be deemed to be “open source“ or “publicly available“ software.
14.4 A list of Third Party Components that their licenses require certain notification, is available in the App or its documentation and will be updated from time to time.
14.5 Since you may be downloading the App from a third-party platform, service provider or distributor (“Platform Provider“) your use of the App may also be governed by usage rules which the Platform Provider may have established and which relate to your use of the App (“Usage Rules“). It is your responsibility to determine what Usage Rules are applicable to your use of the App. You undertake to comply with all the applicable Platform Provider’s Usage Rules. In the event of a conflict between the Terms and the terms of any applicable Usage Rules, which relates solely to the Platform Provider’s representations, warranties, restrictions on use of the App, obligations, limitation of liability (to the extent applicable to the Platform Provider) and/or other provisions that impose any responsibility on the Platform Provider, the terms of the applicable Platform Provider’s Usage Rules shall prevail. Any download and/or use of the App by anyone prohibited by any applicable laws or Usage Rules from downloading and/or using the App is expressly prohibited.
15. UPDATES TO THE SITES
15.1 XRHealth reserves the right to modify, improve, make any other changes to, or discontinue, temporarily or permanently the Sites and the Content without notice, at any time.
15.2 If XRHealth supplies to you any updates, upgrades and any new versions of the App (“Updates“) according to its then current policies, it may include automatic updating or upgrading of the App with or without any additional notice to you and the Terms will govern any such Updates unless these are accompanied by a separate license agreement which will prevail, and all references herein to the App shall include such Updates. For clarity, XRHealth has no obligation to provide Updates.
16. STORAGE OF YOUR DETAILS
17.1 If you object to any term hereof, as may be amended from time to time, or become dissatisfied with the Service, you may terminate these Terms at any time by stopping your use thereof and this will be you sole remedy in such circumstances.
17.2 In such circumstance and upon termination of these Terms in the event of your failure to comply herewith:
(a) the license and all other rights granted to you hereunder will automatically terminate,
(b) you must immediately cease all use of the Service, delete and destroy all copies of the App in your possession or control and so certify to XRHealth if required by it, and
(c) the provisions of these Terms that, by their nature and content, must survive the termination of these Terms in order to achieve the fundamental purposes of these Terms shall so survive. Please note that failure to comply with any of use restrictions set forth in these Terms may result (at XRHealth’s sole discretion) in the termination of your use of the Service and may also expose you to civil and/or criminal liability.
17.3 We note that we can suspend or terminate your Account if we believe, in our sole discretion, that one (or more) of the following events have occurred:
(a) there is risk to the security or privacy of your Account;
(b) there is a threat to the security or integrity of our network or our servers;
(c) suspension is needed to protect the rights, property or safety of XRHealth, its users or the public;
(d) there is a basis for termination of your Account;
(e) you have violated these Terms; and/or
(f) we are required to by law.
19.1 If a provision of these Terms are invalid or unenforceable it is to be read down or severed to the extent necessary without affecting the validity or enforceability of the remaining provisions.
19.2 Other than as expressly set out in these Terms, no party has relied on any representation made by or on behalf of the other.
19.3 Our failure to insist upon or enforce any provision of these Terms shall not be construed as a waiver of any provision or right of XRHealth.
19.4 These Terms are governed by the laws of Victoria, Australia and each party submits to the exclusive jurisdiction of the state and federal courts located in Melbourne, Victoria.
20. FORCE MAJEURE
XRHealth, its affiliates and information providers will not be liable or deemed to be in default for any delay or failure in performance or interruption of the provision of any Services that may result directly or indirectly from any cause or circumstance beyond its or their reasonable control, including but not limited to failure of electronic or mechanical equipment or communication lines, telephone or other interconnect problems, transportation embargo, computer viruses, epidemics or pandemics, unauthorised access, theft, operator errors, severe weather, earthquakes or natural disasters, strikes or other labour problems, wars, or governmental restrictions.
© 2020 XRHealth. ALL RIGHTS RESERVED.
These Terms were last updated on 20 August 2020.