1 – Sign-up. Get assigned to your healthcare professional
2 – Live-video appointment to discuss symptoms & goals (no headset needed)
3 – Get your VR Telehealth Kit
4 – Get recovering! Receive periodic guidance and video chats from your healthcare professional.
You can use your telehealth kit wherever you’re comfortable, as long as you have a stable and high-speed internet connection. Your headset is wireless and does not require a computer.
You can visit our Pricing page for more information.
Your out of pocket expense may vary depending on levels of private health insurance coverage. Please contact your health insurance provider for more details, and quote Item Code 811 (Initial Consultation) and Item Code 812 (Standard Consultation).
XRHealth is proud to be a Bupa Members First provider.
The VR Headset monthly lease fee is currently waived as part of our launch promotion.
Once you sign up and speak with your assigned healthcare professional, we will ship your personalised telehealth kit right to your door. Shipping is free!
We will mail your kit to your home address (or nominated postal address). No physical collection is necessary.
All payments are managed online through the Medipass system, with the option to use HICAPS to manage your health insurance payments, so that you only have to pay the gap.
If you suffer from upper back, neck, or shoulder pain, sports injuries, arm injury, chronic pain, or neurological issues, chances are that XRHealth can help.
Your initial appointment with your matched healthcare professional will also determine whether XRHealth can help you.
Right now, XRHealth VR technology can help with:
Aside from being pure telehealth, XRHealth uses technology to assist your recovery like never before. Our applications are designed to not only guide, but measure your movements. This has never been possible with traditional recovery and gives your assigned healthcare professional actionable data.
Also, it’s fun! The problem with traditional therapy is that the patient can often neglect their at-home treatment plan. With XRHealth, you’ll be wanting to do your treatment all the time!
You can learn more about the clinical evidence behind VR telehealth here.
Face to face sessions traditionally involve treatment such as massage, dry needling, cupping, stretch release and manual therapy.
XRHealth VR sessions focus on the root cause of an injury, and use technology to treat the issue at its core.
Right now, our focus is on upper body injuries and issue such as neck, shoulder and upper back pain. We are continually updating our technology to ensure we are providing best practice care in every possible way.
No, we only provide telehealth services, allowing you to enjoy the benefits of XRHealth from the comfort of your own home.
Your sessions will vary, according to your customised care plan, with opportunity to ask questions as needed. You’ll also have access to in-depth reports of your recovery.
As you use your VR Telehealth Kit, your assigned healthcare professional will keep reviewing your progress, and contact you with adjustments and guidance.
Our treatments are a mix of real and virtual environments, games, and exercises that are designed to be fun and effective. You might explore a forest, swing a sword, or swing your virtual fists.
Our trained professionals hold a Bachelor of Physiotherapy (at minimum), and current accreditation with AHPRA. You can be sure you’re in great hands!
Our Virtual Reality Telehealth Kit comes ready to use. No wires or computers. Each VR treatment also has easy to follow tutorials, and don’t forget, you have your matched healthcare professional to guide you.
We provide all of our patients with a compatible, easy-to-use headset on a loan basis. If you already have a compatible VR headset (Pico Neo), your XR clinician can load it with your prescribed applications remotely.
If we shipped you a headset, then yes. This is one way we keep costs as low as possible. Return shipping costs are on us.
Our clinicians will screen you for VR suitability during your initial evaluation. If you experience dizziness, nausea or any other adverse effects while using the headset, you must stop using the headset and notify your clinician immediately.
The XRHealth compatible headset is Pico Neo II.
The headset needs to be connected to a WiFi network with a valid internet connection and minimum download speed of 3MB/sec (upload 0.5MB/sec).